Enterprise Resource Planning Services

Choosing the right enterprise resource planning partner is essential. But making sure they have the necessary expertise and services to support your institution throughout the life of your partnership is just as critical. Because approximately three-quarters of Datatel’s Professional Services Team have held higher education positions, they fully understand your needs.

Datatel has a long history of providing outstanding service to the higher education community. Our background in serving four-year universities, community colleges, public institutions, and private organizations provides broad and deep resources to help address with your institution-specific needs. Datatel also provides the right set of services to ensure not only a successful implementation of Datatel Colleague, but also to make sure your institution is achieving its goals.

Datatel Professional Services Offerings

Implementation

One of Datatel’s greatest strengths is our ability to implement client solutions on-time and within budget. We offer a complete collection of services to get your solutions up-and-running quickly and cost effectively, so you can maximize the return on your technology investments. Datatel is proud to state that e very project, for every institution, is completed on time and within budget. Every time!

Technical Planning and Assessment

Datatel’s technical planning and assessment services help you maintain and strategically develop your infrastructure and professional IT staff. Experienced Datatel professionals conduct technical assessments to analyze campus infrastructure, system usage, performance, configuration, and organizational issues. The assessment report provides recommendations and a blueprint for future improvements. Datatel also provides a variety of technical training and education opportunities, including courses on project management and systems administration.

Technical Assistance

Information technology is rapidly changing, and the demand to provide current technologies from students, faculty, and staff has never been greater. Datatel has a comprehensive set of programs and services to ensure your technology and business infrastructures perform at peak levels to best support strategic directions. Our technical services include software installations and upgrades, performance tuning, remote systems management, security audits, custom programming, data conversion, and a host of other offerings, including the ability to supplement your technical staff resources.

Software Consulting

Datatel’s professional consultants work with your campus leaders to identify your critical workflows, business processes, and reporting needs. Together, we review your institution’s software setup decisions, account parameters, standard forms, and interfaces with different applications. Our consultants then make recommendations to maximize the performance and capabilities of your software solution, and they assist you in implementing those recommendations.

Training and Education

Datatel’s comprehensive education and training services provide excellent learning programs for employees at all levels and for every department across your institution. Our education services include both basic and advanced courses, as well as workshops for technical, application, and managerial personnel. Datatel offers these programs in a variety of learning formats to accommodate many different learning styles. Access Datatel's Training & Education area.

Support

A longstanding component of Datatel’s strategy is to provide outstanding client support. Datatel’s support includes expert teams dedicated to specific application and technical areas. These support teams are available to answer technical questions about application software, databases, and the installation of software. Additionally, Datatel’s online technical support system – AnswerNet – is conveniently available 24 hours a day, seven days a week via the Web. You can access AnswerNet to research answers to frequently asked questions, or determine the status of a technical support issue quickly and efficiently.