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Process Facilitation
The Datatel Center for Institutional Effectiveness can help your institution facilitate ongoing strategic management initiatives. Built upon continuous quality improvement (CQI) methodologies, appropriate tools, process mapping, and data are used to assist in the design of standard, effective processes and procedures for a specific area of concern.
The Center facilitates practices that are stakeholder driven, data intensive, and results-oriented. It examines the fundamental infrastructure of an institution or work unit, and provides the necessary tools to improve the way your institution conducts business.
The Center’s approach to process improvement follows these steps:
- Define all core processes of a specific work unit, and determine the transactions that flow through those processes and affect employee workload.
- Obtain students' and other stakeholders’ feedback to determine current levels of performance. Evaluate their criteria of the process outputs: critical, essential, or optional (administrative direction changes should be based on their preferences and prioritizations).
- Align core processes along a value chain. (Value chain analysis determines the relative significance of each core process and helps prioritize and focus the redesign process.)
- Identify current processes impeding the ability to meet students' and other stakeholders’ needs.
- Determine specific processes to be redesigned.
- Evaluate the level of effort required to support students' and other stakeholders’ needs, including staffing, space allocation, and budget.
To learn more about The Center's approach to process facilitation, download our brochure:
Continuous Improvement Process Facilitation Brochure (PDF Format)