[Professional Services and Support]

Test a Connection

Test a Connection to Sametime

System Requirements
Other Useful Information
How to Test a Connection
Watch a Video on How to Test a Connection
Tips on Testing a Connection
Learn more about Connecting to an Online Meeting

 

System Requirements:

Operating Systems
Sametime is known to work with the following operating systems:            

  • Windows 2000 Professional with Service Pack 2 (SP2)                                     
  • Windows XP 

Browsers
Sametime is known to work with the following web browsers:

  • Internet Explorer 6.0 (with the native Virtual Machine (VM) or the Sun Microsystems Java VM 1.4.1 and the 1.4.1 Java Plug-in)                                
  • Netscape Communicator 7 (with Sun Microsystems Java VM 1.4.1 and Java Plug-in 1.4.1., these usually has to be manually installed)     

Note:  The Sun Microsystems Java VM 1.4.1 and Java Plug-in 1.4.1 is available at www.sun.com                       

Open Port
You must have port 80 open on your network to use Sametime.  If you do not have the port open, you?ll receive a message that reads "The Sametime server seems to be temporarily unavailable.  Please try again later."


Other Useful Information:

  • The broadcast is best viewed with an internet connection of at least 48Kbps or faster. 
  • For optimal viewing of the content being broadcast over the web, we recommend that you have your video resolution set to at least 1024x768 pixels in 32 bit color.


How to Test a Connection:

  • Open your web browser and type in sametime.datatel.com                                       
  • Click on "Attend a Meeting''

Specify image title here.

  • Click on "Test Meeting".  While we will not be using the audio/video features of Sametime you need to do a test download of the Java applets needed to use the meeting room functions.     

Specify image title here.                                        

  • A "Test a Meeting" window will open.  You may receive another window instructing you to answer "Yes" to all security notices.  Be sure to answer "Yes" to any security notices that appear.   

Specify image title here.        

  • Sametime will attempt to download several Lotus Domino applets. This download may take several minutes.       
  • Once a successful test of the applets is complete, a small version of a Sametime meeting room will appear on the right-hand side of the "Test a Meeting" window.  What to do if this does not appear. 

Test a Meeting

  • Within the "Test a Meeting" window, there are three options:   
    • "Optimize Your System Settings" - you may click on this after the applets have been downloaded, to double-check that your browser is compatible with Sametime and that your desktop display settings are optimal for viewing the online meeting    
    • "Test Your Connection" - there is no need to do this    
    • "Test Your Audio/Video" - there is no need to do this since we will not be using your computer speakers, microphone, or camera for this online meeting.
  • Close the "Test a Meeting" window by clicking "Done". This concludes your test.  You do not need to run the test again as long as you use the same PC for the online meeting.     

Done with Test a Meeting             

  • Watch a video on How to Test A Connection to Sametime (must have Windows Media Player to view, if the video does not play in full screen mode, go to the IE toolbar, click Media, open Media Options, Settings, uncheck "Play web media in the bar", try the video link again)   


Tips on Testing a Connection:                   

If you do not get a small version of a Sametime meeting room to appear in the "Test a Meeting" window it may be one of these common problems:

  • You do not have Administrator rights and therefore cannot download, install, and run the required Java applets on your pc.  Please contact your system administrator for assistance.  
  • Your browser might not be set correctly for Sametime (for example, you might need to enable cookies). If you need to change a browser setting, instructions for correcting the problem will appear in the "Test a Meeting" window.
  •  You do not have one of the following  options enabled in your browser's preferences:
    • JavaTM
    • ActiveX® Controls (Internet Explorer only)
    • JavaScriptTM (Netscape Communicator only)
    • Plug-ins (Netscape Communicator only)
    • SmartUpdate (Netscape Communicator only)   
  • You have Java v1.3 or higher installed.  Sametime is not compatible with these versions of Java.  To check if you have Java 1.3 and higher on Internet Explorer please follow these steps:                   
    • Go into Tools --> Internet Options --> Advanced Tab                                       
    • Scroll down to Java (the options are in alphabetical order)                                       
    • If there is a check next to a box with something like "Use Java 2 v1.3....for
Test a Connection to Sametime