When your institution has a Prepaid Account, the cost of the onsite course will automatically be deducted from your balance. Otherwise, an invoice will be generated if your institution does not have A Prepaid Account available. Fixed priced services are not subject to Prepaid Account discounts.

Your institution will also be responsible for the instructor's travel and living expenses in connection with the class (please see Costs Associated with Onsite Services for more details). Payment for on-site training is due, in full, within 15 days of invoice receipt.

Onsite Consulting

Onsite consulting services are paid for by using a Prepaid Account or by direct invoice. Billing occurs upon completion of the service.

When your institution has a Prepaid Account, the cost of the consulting will automatically be deducted from your balance. Otherwise, an invoice will be generated if your institution does not have a Prepaid Account available.

If your institution does not have a Prepaid Account, your institution will be invoiced at the prevailing on-site rate. Please see the consulting description for the prevailing rate.

Your institution will also be responsible for the instructor's travel and living expenses in connection with the service (please see Costs Associated with Onsite Services for more details). Payment for on-site consulting services is due, in full, within 15 days of invoice receipt.

Remote (Phone) Consulting

Minimum billing for remote (phone) consulting is for one hour. Should you need to extend the consulting session and the consultant is available, additional charges may be accrued in 15 minute increments.

Remote consulting services are paid for by using a Prepaid Account or by direct invoice. Billing occurs upon completion of the service.

When your institution has a Prepaid Account, the cost of the consulting will automatically be deducted from your balance. Otherwise, an invoice will be generated if your institution does not have a Prepaid Account available. Fixed priced services are not subject to Flexible Spending discounts.

If your institution does not have a Prepaid Account, your institution will be invoiced at the prevailing phone consulting rate. Please contact Client Services Initiatives for the prevailing rate. Payment for remote consulting services is due, in full, within 15 days of invoice receipt.

 
Costs Associated with Online Courses

Datatel's Virtual Classroom training and some of our Self-Paced training are offered on a per person enrollment basis.  Datatel also offers many Self-Paced training programs and Webinars on a per institution enrollment basis.  Each course identifies its enrollment policy on the course description under "Details --> Price."  For more information on how Datatel delivers online training, click here.

Costs Associated with Onsite Professional Services

In addition to the cost of your onsite course or consulting, your institution will also be responsible for the instructor's travel and living expenses in connection with the service. These expenses typically include all of or a combination of the following: airfare, car rental, lodging, meals. If you have questions about these associated costs, please contact Client Services Initiatives.

Professional Services Events Cancellation Policies

Training: At Datatel, Regional, Online Courses and Training Packages

Course enrollments may be changed or canceled without penalty up to 21 calendar days prior to the course start date. After that time, full payment for a class is due whether or not the class is attended. This penalty is applicable regardless if the session is rescheduled. To cancel or change a registration, please call 1.800.DATATEL option 4 or send an email to services@datatel.com.

Datatel reserves the right to reschedule or cancel any class, giving notice to those registered at least 21 calendar days prior to the original class date. For training held in a classroom (At Datatel Classes, Regional Workshops, Training Packages), Datatel is not responsible for nonrefundable airline tickets purchased outside that 21 day window or tickets purchased prior to enrollment confirmation.

Training: Self-Paced Courses

Course enrollments may be changed or canceled without penalty within two calendar days of the initial enrollment date.  After that time, the enrollment is non-refundable.  If the enrollment was paid by Credit Card, please see "Credit Card Policy - Refunds: Self-Paced Courses" below for more information.

To cancel a self-paced registration, please call 1.800.DATATEL option 4 or send an email to services@datatel.com.

Credit Card Policy - Refunds: Self-Paced Courses

Keeping in mind that Self-Paced Online Course enrollments may only be changed or canceled within two calendar days of the initial registration date, those enrollments paid by Credit Card may be issued a refund during those two days only.  The full refund will be issued back to the original Credit Card used.  

Onsite and Remote Services

In the event that you must cancel or reschedule your onsite training, onsite consulting, or remote (phone) consulting, please call 1.800.DATATEL option 4 or send an email to services@datatel.com as soon as possible. Penalty charges will be incurred based on the number of calendar days you are canceling prior to the scheduled visit. This penalty is applicable regardless if the session is rescheduled.  Our onsite and remote services cancellation policy is as follows:

• 30 calendar days or more notice: no penalty
• 29 - 14 calendar days notice: 50% penalty*
• 13 calendar days or less notice: 100% penalty*

Penalty charges are based on the current list price for services and will be billed directly.

*Datatel will also bill 100% of any airline-imposed cancellation charges associated with previously purchased non-refundable fares we incur as a result of the cancellation.

Off-Hour Support

Cancellation of Off-Hour Support (including holidays) will require two full business days of notice*. For example, cancellation of a Sunday evening Off-Hour Support service must be received before 6:00 p.m. ET on Wednesday. Cancellation of Off-Hour Support scheduled for a Monday holiday also must be received before 6:00 p.m. ET on the previous Wednesday.

If notice given is less than two full business days, the retainer fee for the service will be forfeited. For more information about retainer fees, see AnswerNet document 59.877.

To cancel Off-Hour Support, please contact Datatel Technical Support at 1.800.DATATEL, option #2.

* For the purposes of this policy, Datatel's normal business hours are 9:00 a.m. to 6:00 p.m. ET Monday through Friday, excluding days when Datatel is closed.

Rescheduling Professional Services Due to Inclement Weather

Onsite Training and Consulting
In the event your institution is closed due to inclement weather, please contact the Client Service Initiatives team at 1.800.DATATEL option 4 or services@datatel.com immediately.  If the consultant is already in route, your institution will be billed for the travel expenses incurred.  Client Service Initiatives will work with you to reschedule the service.  Our standard cancellation penalty will not be applied. 

Training: At Datatel, Regional, Online Courses and Training Packages
Datatel will make every attempt to proceed with training as originally planned.  In the event that the weather prohibits our ability to deliver a course, we will post a status message on the 1.800.DATATEL voicemail system.

Use of Recording Devices During Courses

Audio recording of a course is permitted upon notification of the instructor. Video recording is prohibited due to proprietary considerations.

Onsite Training Materials

Each class participant must have his own Learning Guide. Your institution is responsible for reproducing and distributing the Learning Guide. The Learning Guide will be available to our contact at your institution in the Training & Education area of the Datatel Web site 21 calendar days prior to the scheduled start date. The contact person will also be notified by email when the material is available. Datatel has authorized your institution to duplicate this material.

Contact 1.800.DATATEL

Datatel’s toll-free number offers clients a wide array of choices. Clients may learn more about our products, get in touch with Datatel Technical Support, contact their Account Manager, schedule services, or inquire about documentation. When calling 1.800.DATATEL, you will be prompted to choose from one of the following selections:

1. Product Information - If you would like to receive literature on new product offerings.

2. Datatel Technical Support - Within this selection are the following options:

1 - Technical analyst

8 - Emergency support

3. Center for Institutional Effectiveness - Find out more about the Center's Quality programs.

4. Scheduling of Professional Services Consulting and Training - Request enrollment in an at Datatel or regional class or schedule onsite training or consulting services.

5. Datatel Partners - Information on becoming a Datatel partner.

6. Datatel Users Group - Hear details about the upcoming Datatel Users Group and/or leave a message for a conference coordinator.

7. Business Advisory Services - Contact this team of experts to learn more about tailored solutions for your business needs.

8. Users' Group Exhibitors

Note: Please be sure to leave your contact information should you reach a voice mail box. Someone will be in touch with you right away!

If your institution does not have a Prepaid Account, your institution will be invoiced at the prevailing on-site course rate. Please see the course description for the prevailing rate. This price allows for up to 10 participants in a class. Additional participants, up to 14, may be added at the rate of $350 per participant per day for application training and $450 per participant per day for technical training.